Frequently Asked Questions

Everything you need to know about your Rollersnakes order.

How long does shipping take within the UK?

We offer standard delivery which typically takes 2-3 working days. Next-day delivery options are also available for orders placed before 2 PM GMT, Monday through Friday.

What is your return policy for skateboards and apparel?

You can return any unused item in its original packaging within 30 days of purchase. Please note that once a skateboard has been assembled or gripped, it cannot be returned unless it has a manufacturing defect.

Do you ship internationally?

Yes, we ship to a wide range of international destinations. Shipping costs and delivery times vary by country and will be calculated at the checkout stage.

Can I track my order once it has been dispatched?

Absolutely. Once your order leaves our warehouse, you will receive an email confirmation containing a tracking number and a link to the courier's website.

What payment methods do you accept?

We accept all major credit and debit cards (Visa, Mastercard, American Express), as well as PayPal, Apple Pay, and Google Pay for a secure checkout experience.

Are the products on your site authentic?

Yes, Rollersnakes is an authorized retailer for every brand we carry. All hardware, footwear, and apparel are 100% authentic and sourced directly from the manufacturers.